Independent complaint desk

Raise a casino complaint

The secure case form is not available. You can still check an existing case below, but a new case cannot be opened here right now.

Private case submission

New case submissions are paused

The secure case form is not available. You can still check an existing case below, but a new case cannot be opened here right now.

The security check is not active, so we are not accepting new complaints through this page.

Email a non-sensitive preliminary question

Do not email identity documents, account credentials, card details, screenshots or other sensitive evidence. An email does not create a formal case or tracking reference. Contact the operator or relevant authority directly for urgent issues.

Case status

Track an existing case

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Transparency

Published case updates

Only moderated, anonymised cases with the complainant's consent appear here.

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