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01

A clear process from report to outcome

01Submit the facts

Describe dates, amounts, communication and the resolution you have already requested.

02Editorial review

We check whether the case is complete, relevant and suitable for operator follow-up.

03Track progress

Use your private reference and tracking token to view the current case status.

Private case submission

Start din sag

Do not send passwords, full card numbers, identity documents or other highly sensitive data. We will request evidence separately if needed.

Privacy first

I agree that CasinoMulti may process these details to review and respond to my complaint.

Case status

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Transparency

Published case updates

Only moderated, anonymised cases with the complainant's consent appear here.

No complaint details have been approved for public display yet.